Frequently Asked Questions

Airlines in general, and especially low-cost airlines, have cut on food and beverages. Still, travellers want and need to eat delicious food but don't like the cost and options of what they can buy on board or at the airport. FTF is the ideal solution – we distribute cooked meals, salads, and beverages served in exclusive travel-friendly, secure, recyclable containers that can be pre-ordered ahead of time for our customers' peace of mind.

Our absolute priority is to offer healthy food choices to suit all ages with the safest service possible to customers. We realize this is a concerning period for everyone and want to assure you that safety is our priority during and beyond this unprecedented time.

You can order either on the website or the app, available on iOS and Android. Register, choose your food and place the order to pick up on the date and time of your choice on the way to the airport.

We take orders 24/7.

The food is picked up by you. Once you've placed your order, FTF kitchen prepares it in 20-30 minutes and sends a notification when it's ready to be picked up.

Yes! You can schedule orders in advance and choose any pick-up date and time.

As long as the Kitchen has not yet started preparing your order, you're able to cancel your order. If the restaurant has already started preparing your order and you want to cancel, please contact us; you can do this in order Help as well.

Food is packaged in environmentally friendly containers or bags depending on the type of food ordered to keep it safe and spill-free.

We have a dedicated team that looks after your entire experience from the moment you place. However, we do understand that sometimes things might go wrong. If this is the case, you can write to our customer service team and report any issues.

You can add or change your order before we start preparing it through the FTF website or app.

We only take card payments because it lets us provide you with the best possible experience. It creates a safer and faster working environment.

Whether you tip or not is entirely up to you. You can tip in the app after you pick up your order.

No! There is no minimum purchase policy.